Avery IT

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Support

Maintenance

Telemetry

We provide a full dedicated Customer Support Service. Customers are able to call a dedicated Avery IT “Help Line” and speak to a "real person" in the UK. The professional customer support department will provide full support over the telephone.

Avery IT is a division of Avery Weigh-Tronix .

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Customer Support

Instances may occur where the Avery IT Customer Support Service are unable to resolve the problem over the telephone, in which case the Customer Support Service Engineers will dispatch a Fully Trained Avery IT Field Service Engineer to the customer's premises in order to provide further support on-site.

Experienced reVend™ Avery IT Reverse Vending Technicians technicians have undertaken full training in Germany.

Avery IT are experienced in all aspects of reVend™ Reverse Vending Technologies, hardware and software applications.

Delivery The reVend™ Reverse Vending Machines (RVM’s) are delivered directly from the factory in Germany to Avery IT in Smethwick, UK . All machines are thoroughly tested prior to dispatch.

Pre Delivery Inspection All reVend™ Hardware, machines and software undergo a further testing prior to delivery.

Delivery and Installation The reVend™ RVM’s are delivered to the customer, by Avery IT , ensuring that the machines are delivered undamaged.

Installation and Commissioning

Avery IT technicians install and commission the reVend™ Reverse Vending machines
Client Training ..Clients are trained to familiarise them with reVend™ Reverse Vending Machines,free of charge for details of our extensive client care ,please contact us

Preventative Maintenance Avery IT are able to access the reVend™ Reverse Vending Machines remotely utilising our reVend™ administration software.

Fast Response We have a Nationwide Avery IT dedicated service team for the UK, with a rapid response
Avery Weigh-Tronix is a Global leader with a Global presence.which employ more than 4,200 people worldwide.

Spares and Servicing Avery IT technicians hold a full inventory of spares for each reVend™ machine. Avery Weigh-Tronix maintains a 4,000 m sq global distribution hub holding more than 26,000 spare parts and manned by 50 + dedicated personnel.

Almost any reVend™ component can be located and despatched within 24 hours, ensuring fast repairs and upgrades. For further information please email Avery IT .Avery IT is ISO14001 accredited at its Birmingham repair centre and can offer decommissioning and value disposal to WEEE environmental regulations

Avery IT Partners

200th anniversary of the Soho Foundry The year 1996 marked the 200th anniversary of the Soho Foundry and the 100th year since it became the base of W & T Avery - now the headquarters of Avery Weigh-Tronix. In many ways the history of the Soho Foundry mirrors the development of industry itself, from its beginnings as a steam engine factory operated by Matthew Boulton and James Watt, to its present-day use for the design and development of the most advanced electronic weighing equipment in the world

In June 2000, the merger of Weigh-Tronix and Avery Berkel brought together some of the best known and longest-established companies in the weighing industry. The consolidation of the group was finally completed in September 2003, when the change of name to Avery Weigh-Tronix created a single corporate entity to service today’s global markets. Avery Weigh-Tronix sells products under four main brand names:
	Avery Weigh-Tronix For products and systems used in industrial environments. You can also visit Avery Weigh-Tronix (North America) site at www.wtxweb.com for industrial and agricultural weighing products and systems.
	Avery Berkel For products and systems designed for retail applications You can also visit Avery Berkel (North America) site at www.averyberkelusa.com for price computing scales and labelling systems.
	Berkel For slicers and other food processing equipment that complements weighing equipment in retail and industrial markets.
	Salter Brecknell Scales sold through a dealer/distributor network and direct to some retailers, including mechanical and consumer products. Visit Salter Brecknell (UK) web site at www.salterbrecknell.co.uk Visit Salter Brecknell (North America) web site at www.salterbrecknell.com
Avery also have two specialist brands for specific niche market products:
	Railweight www.averyweigh-tronix.com/railweight/ For train ‘weighing in motion’ products
	Dillon www.dillon-force.com For force measurement products

For further information please email Avery IT

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Reverse Vending Systems